In today’s fast-paced market culture, online businesses are in fierce competition and you can’t afford to have dissatisfied customers. It’s important to have a dedicated customer service call center to cater to your customers queries and concerns. In online market, you may find a variety of options for help desk support to assist your customer base, but nobody can stand in terms of usability, reliability and versatility of Wix Answers.
The all-in-one customer support software powered by Wix is designed to support businesses of all sizes. It provides you with the powerful tools such as help desk, ticketing system, and call centre that help you to effectively handle the regular day-to-day workflow.
Here’s an overview of the Best help desk solution for E-Commerce Business and its benefits:
Easy-to-setup Information Centre / knowledge Base
Some users may prefer going to information centre themselves, instead of calling you for help. Setting up a 24/7 information centre will allow your users to find the answers to their queries anytime. It isn’t all that tough with Wix Answers – you can create powerful information centre in a matter of minutes.
With tons of options, pick a template of your choice & customize it according to look and feel of your brand. With a user-friendly interface, it lets you easily add and organize support articles, tutorials & FAQs. It’s a convenient way to share information about your business or product.
Apart from all of this, you can create numerous FAQ sections in your Help Center to answer all the important questions of your customers.
Knowledge Is Power
Next, the smart built-in mechanism shows statistics on most popular articles and trending searches of your customers. It is a great way to gain insights into your customer behavior and improve your customer retention. Feedbacks on articles give you an opportunity to better understand your customers’ expectations and provide a better user experience to them.
Do it yourself / DIY Platform
No coding knowledge required or any other external assistance from your “tech savvy friend”. You can easily set up this help desk centre by following a few simple and easy steps. It’s just a matter of few minutes and you are good to go!
Now customers won’t have a hard time finding your website and help centre with the search engine friendly database. It makes it easier for any user to browse online and find what they are looking for.
Organized Ticket System
The ticket management allows you to collect and streamline customer support tickets from various communication channels such as email, phone, or social media platforms. On top of it all, ticketing system helps you create automated actions and share articles, tutorials, FAQs and more right from your ticketing software. Thus, it saves your precious work time and effort. With its smart suggestions, It helps you create automatic replies and accurately respond to customers’ queries instantly.
Built-in call centre support
Maximize your customer base by offering everyone phone support to resolve their issues and problems. Now, ease your customers’ concerns by implementing this built-in call centre support. It allows you to make and take calls from your own 1-800 number. It keeps your customer satisfied as it gives them a convenience to contact you or request a callback from you.
Also, the call centre dashboard shows you the full picture of all your current activity. It gives you information on customers’ problems, call wait times, response time taken by agents to resolve the issues. You can even monitor and record individual agent’s performance. Other feature includes, you can hold, mute calls and smoothly transfer it to other agents. Adding to that, it has a call queuing feature which works perfectly to deal with high call volumes.
Easy Team Communication
You can send internal notes to your individual team member or your entire team. Admins and members will get a notification alert; every time they’re mentioned in a ticket. This will allow them to take up necessary actions required to resolve the issue at the earliest.
Access to actionable insights
The integrated ticketing system and information centre seamlessly work together to give you actionable insights regarding visitors, products, and performance of support service. You also get information on your team’s performance, customer ratings, and response time. So, you can critically analyze the overall performance of your ever-growing business and make informed-decisions.
Although there are many options in the market, Wix Answers is noteworthy because it’s simple, easy-to-use and builds a help center in minutes. It seamlessly manages your tickets from multiple support channels; lets you make informed decisions through actionable insights. Not only is it quick to setup, but gives you advanced customization options, user-friendly interface, built-in call center and top-of-the-class SEO performance which makes it a reliable and a smart help desk solution for all sizes of businesses from small startups to enterprises, as well as any individual or freelancer.
The best of all it is completely free! Wix Answers is priced, like all other Wix products, according to the fremium model, that gives you basic capabilities for free, and unlocks more complex features for a relatively low price. Depending on your business requirements, you may prefer to use the free solution, or progress to the more advanced solution. Get started with Wix Answer now, click here to sign up.